Out of fuel is usually a location-and-fuel-type problem.
The two most important details are where the vehicle is and what fuel it requires. Tell us whether the vehicle takes gasoline or diesel and, if you know it, any specific fuel requirement from the vehicle manufacturer.
A small roadside fuel delivery is intended to help resolve an empty-tank situation. If the vehicle still does not start after fuel is added, another mechanical or electrical issue may be involved and towing may be necessary.
What to tell us before fuel is dispatched
Give the vehicle and fuel information as accurately as possible. Using the wrong fuel can cause serious vehicle problems.
- Exact pickup location
- Year, make and model
- Gasoline or diesel
- Whether the vehicle stopped only because it ran out of fuel or has another known issue
If the vehicle still will not start
Running out of fuel can sometimes be followed by a no-start that requires additional diagnosis. If the vehicle cannot be driven safely after fuel is delivered, call for towing to a repair shop, dealership, home or another destination.
Roadway safety
If you are stopped on I-95 or another busy roadway, give your direction of travel and nearest exit. If the vehicle is in an active travel lane or you are in immediate danger, call 911 first.
Frequently asked questions
What fuel information do I need to provide?
Tell us whether the vehicle requires gasoline or diesel and share the year, make and model.
What if I am not sure which fuel my vehicle uses?
Check the fuel door, owner’s manual or vehicle information if you can do so safely. Do not guess if you are uncertain.
What if the vehicle does not start after fuel delivery?
Another issue may be involved. If the vehicle cannot be driven, towing may be needed.
Can fuel be delivered on I-95?
It depends on the exact location and safety conditions. Give northbound or southbound and the nearest exit when you call.