Locked keys in the car or unable to get inside?
A lockout call is different from a lost key, broken key or ignition problem. Tell us what happened so the request can be handled correctly.
The vehicle year, make and model are useful because entry systems differ. Also mention whether the keys are visible in the cabin, locked in the trunk, or the vehicle uses a smart key.
Details that help with a lockout request
A precise description saves time and avoids guessing about the situation.
- Exact vehicle location and access conditions
- Year, make and model
- Whether keys are in the cabin or trunk
- Whether the key is lost, broken or simply locked inside
When a lockout may require a different next step
If the key is missing, damaged, or the vehicle has an ignition or electronic key problem, simple entry may not solve the issue. Depending on the situation, you may need key service, dealer assistance, repair or towing.
Safety comes first
If a child, vulnerable person or pet is locked in a vehicle and there is immediate danger, call 911 first. Do not wait on routine roadside service in an emergency.
Frequently asked questions
What information should I give for a car lockout?
Give the exact location, vehicle year/make/model and whether the keys are in the cabin, trunk, missing or damaged.
What if my key is lost instead of locked inside?
Say that when you call. A lost or damaged key can require a different solution than a standard lockout.
Can you help if the vehicle is in a garage or gated property?
Possibly. Mention the garage level, gate instructions or access restrictions so they can be considered before dispatch.
What if someone or a pet is trapped inside?
If there is immediate danger, call 911 first and follow emergency instructions.