A flat tire call depends on the tire, the spare and the location.
If the vehicle has a usable spare and is parked in a safe location, roadside tire-change assistance may get you moving without a tow. If there is no usable spare, the wheel is damaged, or the vehicle cannot be serviced safely where it sits, towing may be the better option.
When you call, mention whether the vehicle has a spare, whether a wheel-lock key is required, and whether the vehicle is in a garage, on a roadway or in another restricted location.
Before roadside tire help arrives
Do not continue driving on a damaged tire if the vehicle cannot be driven safely. If you can check without exposing yourself to traffic, confirm whether the spare is present and whether the vehicle has a locking lug nut key.
- Usable spare tire, if equipped
- Wheel-lock key, if the vehicle uses locking lug nuts
- Exact vehicle location and safe access
- Any visible wheel or suspension damage
When a tow makes more sense
Towing may be needed when there is no usable spare, more than one tire is damaged, a wheel or suspension component is damaged, or the vehicle is not in a safe position for roadside work.
Pricing and timing
The service requested, vehicle, pickup location, traffic, access and whether towing is needed can change the cost and arrival estimate. Call with the details so the request can be quoted appropriately.
Frequently asked questions
Do I need a spare tire for roadside flat tire help?
A usable spare is typically needed for a roadside tire change. If there is no usable spare, towing may be the appropriate next step.
What if my car has locking lug nuts?
Tell us if you know the vehicle uses a wheel-lock key and whether you have the key available.
Can a damaged wheel be handled roadside?
That depends on the damage. If the wheel, suspension or tire condition prevents safe roadside service, towing may be needed.
Should I keep driving on a flat tire?
Do not continue driving if the vehicle cannot be operated safely. Find a safe stopping location when possible and call for help.